Presentation by David Wilbur, CEO, Vetergy Group at MaintenanceCon, Chicago, 2019
A highlight of 2019 for Vetergy Group was presenting to MaintenanceCon 2019 in Chicago. Attendees were introduced to human error as a tool for improving organizational reliability. Human error is inevitable and serves as a symptom of systematic failure. As with all symptoms, it becomes a signal spurring systemic change.
The idea is to welcome human error as an indication that leadership should investigate the dark, murky, uncomfortable cultural issues that enabled the error. We illustrate our ideas with first-hand stores from our experiences as leaders, naval aviators and consultants in manufacturing industries.
At Vetergy, we believe before an organization can implement meaningful change and improve performance, they must have a very clear understanding of how their system is connected and what gaps exist that are driving the undesired behavior. Click here to learn more.