Human error has the potential to affect aspects of any business, not just safety critical industries such as chemical manufacturing, oil and gas, aviation, aerospace, or nuclear generation.
For senior leaders, now is the time to identify and close gaps in basic operating discipline.
How did the airline industry fly 39 million commercial flights without an incident in the U.S. last year? By ensuring competence in their personnel.
If we accept that human performance is variable, then error-free human performance is unattainable (i.e. human error cannot be eliminated); but people's ability to adapt and troubleshoot dynamic...